[ISS Support Case] Edge script not executing

Description

Customer is working with AVEVA Edge 2023 R2 running on Windows 11 (24H2 build). They recently created a new virtual image and installed this version of Edge. Within their application, they are running a script that is known to work successfully on multiple other machines with the same Edge version. However, on this particular environment, the script fails to execute properly. When the script runs: The manifest import (non-destructive) executes successfully. The destructive import fails and triggers application instability. After failure, the application encounters a hard crash (Edge shuts down completely). Dump files show error messages such as invalid pointer and read bgtas.dll error. Customer has uploaded a dump file for review: [Box link provided]. Steps Taken / Observations Verified that the same script executes successfully on other machines with the same AVEVA Edge version. Issue appears specific to this new virtual image and environment. Dump file analysis points to possible pointer or DLL handling issue during destructive import.

• Author: Kevin Modlin
• Published: October 17th, 2025

Details: