[ISS Support Case] AVEVA Enterprise License Agent Service Will Not Start
Last updated: October 17th, 2025Description
After upgrading to AVEVA Edge 2023R2, the AVEVA Enterprise License Agent Service will not start. Found SMS not being used - confirmed this is normal behavior. Found LM pending migration but unable to complete as it still showed an active redundancy. Reset trusted storage to remove the old redundancy, migration successful. Old redundant server also needed to remove redundancy, but was unable to do so as the primary no longer existed after the upgrade and thus licenses could not be deactivated. Reset all licenses on the backend, synced, was able to remove redundancy.
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: Aveva Edge |
| Version: 2023 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 09/24/2025 |
| Case: | 99324 |
Give feedback about this article
Recommended articles
[ISS Support Case] Singular Edge HMI\Node Crashing Issue
Client reached out due to an induvial Edge node crashing within 12 hours of operation repeatedly.
Read More[ISS Support Case] Edge crashing after printing report
Edge 2023 crashing often when printing reports Viewer module could not connect to the runtime
Read More[ISS Support Case] External email with attached file in Edge
Client reached out as they were attempting to use the SenEmailExt() function in Edge.
Read More[ISS Support Case] License Tag Count Error
After completing a new install and licensing the product with no errors the message pops up that the 1.5k tag license cannot license the amount of tags in the application(637) and runs in demo mode
Read More