TN 1040 No Alarms in Window Viewer

Page summary display: overview and page thumbnail

After migrating an application, Window Viewer no longer displays alarms in the alarm client or the alarm summary.

Guide listings

No Alarms in Window Viewer

Description:

After migrating an application Window Viewer no longer displays alarms in the alarm client or the alarm summary.

Confirm the following configuration:

Inside your DDESuitLinkClient Object ensure you have “Detect connection Alarm” Checked!

Enter your desired alarm comment without using “me.desc” 

What if this doesn’t work?

“Often times, InTouch may startup prior to the bootstrap causing window viewer no to reflect the updated information. This may be due to a startup script; however, the following steps will correct the issue for now. “

Verify the Alarm Query is correct. (?)

Verify the client is being referenced correctly. (?)

Below you will see no alarms are displayed on either screen.

Next we will navigate to the home screen of your PC/Device

Right click your taskbar 

 Select task manager

Navigate to processes 

End all running “alarmmgr.exe”

Navigate to services on your PC 

Select ArchestrA Bootstrap

 Restart

Open Window Viewer

The alarms will now be displayed