Some content on this site is available only to logged-in subscribers. Contact Us for information on becoming a subscriber.

InSource.Solutions | InSource Training | InSource Client Portal
InSource Solutions Logo
Log In Sign Up
InSource.Solutions InSource Training InSource Client Portal Log In Sign Up
  • Home
  • AVEVA Application Server
  • AVEVA Application Server Tech Notes

TN - 1489 Repairing Platform Common Services

Last updated: November 10th, 2025

Description

  • Author: Rich Brooks
  • Published: November 10th, 2025

Details:

Description

This article from InSource shows how to repair Platform Common Services.

  • Author: Rich Brooks
  • Published: 9/17/2025
  • Applies to: AVEVA System Platform 2023R2 SP1 and higher

Details

The AVEVA Common Services Portal Scan sometimes indicates a need to repair the Platform Common Services. 

Start by undeploying the platform running on the machine needing the repair.

Mount the Aveva System Platform installation media ISO file.

Navigate to the \InstallFiles\CD-ASBFramework\x64 folder.  Right-click on the ASBFrameworkInstallx64.msi file to select Install from the list. 

Click on the Next button.

Click on the Next button on the next window.

Click on the Repair button on the next window.

Click on the Repair button on the next window.

Click on the Yes button on the next window.

Click on the OK button on the next window.

Wait for the repair to complete, and then click on the Finish button.
 

Click on the Yes button to reboot the server on the next window.

Redeploy the platform.  The repair is complete.

pc restoration system reset
Give feedback about this article

Recommended articles

[ISS Support Case] Installation Issue Unable to Accept License Agreement Blank

Recently had an on sight visit and was provided direction on how to proceed with the next installation. Using validated installation media client set up a new Windows 10 VM and proceeded to install. When he gets to the licensing agreement page the text is missing and he is unable to select the 'accept' button. Tried both ZIP and ISO, both were unblocked behavior is the same. Windows 10 Professional 22H2

Read More

[ISS Support Case] License Not working

IDE would not acquire license. The development node is also the license server in this case. Cleared the client trusted storage(C:\ProgramData\AVEVA\Licensing\Backendmodule1) and started License agent service manually. IDE still failed to acquire license. When checking services the License agent service was stopped again. Test to license server in configurator was successful. User Account was an Administrator and part of AELicMgr group.

Read More

[ISS Support Case] Galaxy Restoration Failure

Client reached out as user was receiving an error message related to SQL permissions when trying to restore Galaxy.

Read More
Support Icon

CONTACT SUPPORT

How to reach us

10800 Midlothian Turnpike Tpke, Suite 209, Richmond, VA 23235

1.877.INSOURCE

Technical Support - 1.888.691.3858

Contact Us

  • InSource Solutions
  • InSource Training
  • InSource Client Portal
  • Log In
InSource Solutions Logo

© 2025 InSource Solutions. All Rights Reserved.

Knowledge Base Software powered by Helpjuice

Expand