[ISS Support Case] Installation Issue Unable to Accept License Agreement Blank

Last updated: October 17th, 2025

Description

Recently had an on sight visit and was provided direction on how to proceed with the next installation. Using validated installation media client set up a new Windows 10 VM and proceeded to install. When he gets to the licensing agreement page the text is missing and he is unable to select the 'accept' button. Tried both ZIP and ISO, both were unblocked behavior is the same. Windows 10 Professional 22H2

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2020 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	12/21/2022
Case:	83283

Give feedback about this article

Recommended articles

[ISS Support Case] AVEVA Map OMI App

Client reached out due to when opening ViewApp with embedded OMI MapApp user was receiving the following error: "Page load failed. The browser encountered a connection error while trying to load http://localhost:55601/Map/map-runtime.html. Try again later."

[ISS Support Case] WSP 2023 Installer Hangs When Applying P02

Fresh Install Applying P02 - reloaded workstation OS - installed 2023 (no issue) - Install hung on Application Server DOC install - FROZE - Killed task - Uninstalled Manually - Reinstalled gets hung at the same spot some

[ISS Support Case] InTouch issue

Upgraded from 2020 to 2023. Now getting a message from within remote desktop session that says could not acquire a ReadWrite license.