TN - 1490 Deleting OS Users from the ID
Last updated: September 17th, 2025Description
- Author: Rich Brooks
- Published: September 17th, 2025
Details:
AVEVA Application Server 2023R2 SP1 and higher allows authentication with OS User or OS Group based security. Users are logged into the galaxy database when they first connect or login to the system. This article provides the steps to delete users or domains that no longer exist in Active Directory from the galaxy database.
The following example is for the OS Group Authentication mode. There is a domain that no longer exists. It has been replaced by a new domain.

The old domain groups are listed in red. The new domain groups are listed in black. The red groups need to be deleted from the Roles tab.
The Users tab lists the old and new domain users. The old users need to be deleted to cleanup the galaxy database.

The system does not allow the groups or users to be deleted with OS User or OS Group Authentication enabled.

Note: Create a full backup of the galaxy database from the Operations Control Management Console (OCMC) before continuing to the next step.
Note: Check to be sure that you know the password for the Galaxy Administrator.
Next, switch the Authentication mode to Galaxy.

You will be prompted to log back in with the Administrator login.
Delete the groups and users that no longer exist from the Roles and Users tab. You will be allowed to cleanup old users and groups.
Lastly, switch the Authentication mode back to OS User or OS Group Security.
Check the permissions granted to each OS group after it is switched back.
Recommended articles
[ISS Support Case] License Release Request
Client reached out due to previous license server failing. User is now unable to activate license on new license server.
Read More[ISS Support Case] License Release Request
Client reached out as they were unable to activate a license and they were receiving an error message stating the activation ID is already in use.
Read More[ISS Support Case] License Activation Issue Undetermined - Error the selected file is already processed
2023 licensing issue We have a station that apparently it's license has expired (development side). James was sending a demo license. Trying to get the activation to work. can offline request goes to license activation gets file points to it gets message
Read More