74133 - AdpHostSrv Error Message Unable to reach Sentinel Manager

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Problem

Do I need to be concerned about these log entries? Repeated log entries (averaging about 1 every 2 seconds) from adpHostSrv component: Unable to reach Sentinel Manager http://sentinel/api/psms/ These are from a huge variety of different Thread ID's. Also periodic Error message logged from the adpHostSrv component: Exception Type: NullReferenceException Message: Object reference not set to an instance of an object. Stack trace: at SchneiderElectric.Wonderware.PSMS.Utilities.SimHelper.GetAgentConsoleServiceUrl(String agentNameSpace, String agentServiceName) at PSMS.Agent.SIM.Host.SimWinService.<CheckServerForNewAgent>d__1.MoveNext() Client made a typo on the original email when listing the component producing the errors is the SimHostSvc. Ref SR 24413990

Version: 2017

Service Pack:

OS:

OS Service Pack:

Solution

Recommendations: - Run a repair on the installation (just the sentinel portion). - If possible upgrade to the latest version of 2017. 1. Stop Sentinel Services 2. Navigate to: C:\Program Files (x86)\Sentinel System Monitor\Sentinel Agent\adpHostSrv.exe.config 3. Create backup of config file 4. Edit the original config file with notepad a. Under application settings b. Add the Sentinel Manager name as put in Configurator between value entry for ConsoleServicesURL <setting name="ConsoleServiceUrl" serializeAs="String"> <value>Node name goes here</value> </setting> 5. Save File 6. Restart Services

Close Date: 11/25/19 10:17