[ISS Support Case] Unable to Acknowledge Alarms
Last updated: March 7th, 2025Description
The Win911 Client is running Win911 2021 R6 The following error is being shown by Win911 SuiteLink not connected, unable to write Acknowledgement.
- Author: Kevin Modlin
- Published: March 7th, 2025
Details:
| Product: Win-911 |
| Version: 2021 R6 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 05/03/2023 |
| Case: | 84277 |
Give feedback about this article
Recommended articles
[ISS Support Case] Failure to Write to Tag Topserver
This is a brand-new tag/attribute. It represents a command to tell a GE 800 (Commend Intercom System) to dial and connect a remote intercom station to a master station. The GE 800 takes care of the leg work of the connection but listens for the commands. The GE 800 has a proprietary protocol call ComADAPT which requires the user to purchase a separate software server (i.e. middleman software) called ComOPC which allows us to interface indirectly with the GE 800 with OPC UA. For us to communicate with the middleman software via OPC UA, we must use TOP Server since the built-in Application Server OPC DI object only supports OPC DA. Thus, we must use the suitelink object to communicate with TOP Server which communicates with ComOPC with OPC UA. I was able to send the command perfectly (the same item name) using a standalone OPC UA client like dOPC Explorer (OPC Free and Freeware Downloads from Kassl) and the TOP Server quick client too. That narrows down where the issue might be.
Read More[ISS Support Case] Unable to open Window Maker Appedit .lok issue
Intouch issue Window Maker isn't working. Does not open, sometimes it doesnt say anything. Started yesterday and now application will not open. Trying to open WM but its not working.
Read More[ISS Support Case] InTouch ReadOnly License Acquisition Issue Undetermined
I activated some new licenses on a server but the intouch app does not see them. Old Server running 2020 reached end of life - Deactivated licenses on old server Activated licenses on a new server fresh install of 2020 R2 SP1 - Configurator shows good - License Activates - Application Shows Demo acquired
Read More