TN0001

[ISS Support Case] InTouch application is not updating

Customer has a development node that he is making changes to an in touch application, exporting that application transferring it to a NAS drive copying the application to the same path as an existing in touch application, thats running on a remote note, renaming the old application and naming the new application, the same name as the old application and launching the InTouch application. The application is not reflecting the changes made on the development note. This sounds like there may be an issue with the process hes using to back up the application on the NAS and that in touch isnt fully getting the new back up with the changes made on the development note I spoke with the customer and asked is the remote note not set up to receive the updates from the development note automatically he said no that that is not something theyre interested in doing. I recommended trying to place the old application in a new folder removing the path thats in the InTouch, application manager, and browsing for the new application with the development updates to see if those changes are reflected, when launching the application. The changes did not display. I requested a screen recording of the process hes taking and Ill be checking to see if this is way is supported by Aveva