AVEVA Batch Support Cases

[ISS Support Case] InBatch .NET Object Parameter Not Updating Properly

When passing an empty string into BatchGui unit parameter the display fails to initialize with Batch information.

[ISS Support Case] Batch Server Reporting Configuration Failure

Client reached out as they were receiving the following error when attempting to configure Batch Server Reporting on remote node: "An error occurred during configuration of the reporting d\feature" This error was shown at the same time in the logger: "The request failed with HTTP status 503: Server too Busy"

[ISS Support Case] Inbatch 2014 r3 issue with reports

Inbatch reports - he clicks on it and the coniguration doesnt open. windows server 2012 r2, inbatch v2014 r3

[ISS Support Case] InBatch Migration

3/4/2024: -Installed Inbatch system 2014 R2. -Wanting to upgrade to 2023 R2 Batch management. 3/5/2024: -Awaiting word back from L2 about best practices when upgrading InBatch.

[ISS Support Case] when he does jump mode it aborts everything,

[ISS Support Case] Batch Management IBMX not starting Stops Unexpectedly Connecting to SLC 500

Trying to connect in batch to an oi server but the IBCLI will not run OI.ABCIP v7 SLC 500 Firmware Version 13 not slick 500 Goes to starting goes to stopped Newark Delaware InBatch 2014 R3 SP1 11.5.1.00 Tag linker with other applications Logix5000 trying to use this with SLC 500 can you really talk directly to a SLC 500 with this platform.

[ISS Support Case] New SP Install can't Connect IDE

3/28/2023: -SP 2023 -SQL Server 2022. -Tries to connect IDE. -"Connection to Service has not been established" 3/30/2023: -Seeing if Watchdog is running correctly. -Could be a bad install. Will get customer to create a new Galaxy if Watchdog is running properly. -Checked for Open ports (7500,7501 others as well) -Checked ASBservices. Stopped Services and Ran them. NO CHANGE. -Told customer to run Change Network Utility, Delete the Galaxies that had been created to try and open the IDE. Awaiting Clients response.

[ISS Support Case] Batch Server cannot connect to PLCs Unbale to Run Batch

We have a wonderware installation with redundant servers, one batch will not run on one of the two servers. Week after labor day (15th) the engineers noticed the "issue' Engineers describe the issue as: 'one of the Batch servers are not able to connect to the PLC's'. Client was called in to collect intel and get this resolved. Possible to access system remotely. Can ping PLC Inbatch 2014 R2 Sp1 (11.0.0.0) intouch 11.0.131 Client suspects the issue is tied to a repeating IBCLI error noticed in the logs. Inbatch 2014 R2 Sp1 (11.0.0.0) intouch 11.0.131 ibcli.exe exception code 0xC0000005 goes as far back as August 29th. Event Logs and SMC logs are being collected client will be uploading them to the ticket. See Box Content.