[ISS Support Case] Dream Reports Email Reports is Intermittent

Last updated: October 17th, 2025

Description

Dream Reports server has had some intermittent issues with emailing reports that were previously scheduled. Nothing has changed with the system recently. Have two reports which run on a time based schedule and either write results to Excel or a PDF as a shared file on a file server. Two things happened Mill had a maintenance outage not a full shut down. Equipment went from running state to stopped state. Historian kept running, they still collect environmental data but emails stopped working. When the equipment was placed in a running emails started working again. In the mean time discovered issues with the way they reports are administered due to windows limitations. When the report is supposed to generate an email, in the logger MakeLogonFileServer1 failed with error 1326: The user name or password is incorrect. Login = HEW\CV_DR MakeLogonFileServer2 failed with error 1219: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again. System will generate a report manually. The server was rebooted multiple times with no change in behavior then seemingly for no reason email started working briefly before stopping again. Not an issue with the mail server.

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: Aveva Reports for Operations

Version: 5.0

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	08/08/2022
Case:	82206

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