[ISS Support Case] Recipe Manager Plus Configuration

Last updated: October 17th, 2025

Description

Cannot add Active Directory users to the Recipe Manager Plus database. SMC Log is filling up with message every 5 seconds: Failed to get access token from ArchestrA Idenity Manager. Client Id [\RMP ExecEngine] Response Error --> invalid client Have tried several things in the Configurator for Application Pool Idenity and ArchestrA Identity Manager Client Registration, with no success (which also wiped out my formula database.)

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: Recipe Manager Plus

Version: 2020 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	01/13/2022
Case:	80650

Give feedback about this article

Recommended articles

[ISS Support Case] when you hit download, says writing parameters 475 , never completes

in recipe manager

[ISS Support Case] Recipe Manager Plus Login

No user can log in to Recipe Manager. Need immediate assistance. Tried to run Configurator from Aveva Server. It failed with error (see attached file). Now service is unavailable (Error 503).

[ISS Support Case] RMP greyed out execution view

we upgraded our recipe manager server from 2017 to 2020. the model imported well but the execution view is greyed out and we can't see to get it going again. we can roll back if we don't get an answer, thanks! Frank Not seeing stuff in execution view SP 2020 R2 P01 RMP 2020 U1 Created new instances

[ISS Support Case] RMP broken after making new galaxy

After creating a new galaxy with all of our objects RMP fails to import the model into IDE. Connection to the DB is successful, but we get the error message "unable to detect the provided base template" even though the base template name is correct and is in IDE. SQL Permissions look the same between 'old' and new galaxy, we ran a repair on the recipe manager components on the GR, and we ran Configurator on both RMP and the GR; no dice on any of those.