TN - LM - 26051802 Uninstall Guide for Enterprise License Manager v4.1
Last updated: May 18th, 2026Description
- Author: Ernest Lee
- Published: May 18th, 2026
Details:
- Document Version: 001
- Applies to Version(s): 4.1

Description
This Technote discusses the necessary steps to fully uninstall Enterprise License Manager v4.1
Solution Details
Solution Steps:
Uninstall codes are used to clean up a specific version when the uninstall fails fully or partially in Control Panel > Programs and Features.
-
Uninstalled all five licensing components from:
Control Panel > Programs and Features
-
During uninstall of AVEVA Enterprise Licensing Platform (x86):
- The uninstall initially failed
-
Renamed the following files in this folder to proceed: C:\ProgramData\Schneider Electric\Independent Components\
- LicAPI-ICR.dll
- LicAPI-ICR64.dll
-
Ran the v4.1.0 uninstall commands from an elevated Command Prompt:
- MSIEXEC /x {35AA5761-F72A-4A6F-B0AF-386F255E9239} LAUNCHFROMEXE=true /qb // Enterprise License Manager
- MSIEXEC /x {7F0CCC67-31DC-443D-BE68-EE21716F30A0} LAUNCHFROMEXE=true /qb // Enterprise License Server
- MSIEXEC /x {CD5B537D-33F9-4C21-B6AD-318880E5411C} LAUNCHFROMEXE=true /qb // Legacy Support
- MSIEXEC /x {F719F1A7-347F-4B19-9982-DF0CC5AAEA61} LAUNCHFROMEXE=true /qb // Licensing Platform (64-bit)
- MSIEXEC /x {AA26B26F-F4FD-4ABF-8CDE-F2ED11677EC0} LAUNCHFROMEXE=true /qb // Licensing Platform (32-bit)
-
Renamed all remaining licensing folders:
- C:\Program Files (x86)\Common Files\ArchestrA\Licensing Framework
- C:\Program Files\Common Files\ArchestrA\Licensing Framework
- C:\ProgramData\AVEVA\Licensing
- Downloaded from SoftwareSupport.Aveva.com
- Installer file was unblocked before installation
Here are the codes for v4.2/4.2.1
ECHO Uninstalling AVEVA Enterprise License Manager...
MSIEXEC /x {56AED73C-6886-4D86-BEA3-C7B3B8BB8FCF} LAUNCHFROMEXE=true /qb
ECHO Uninstalling AVEVA Enterprise License Server...
MSIEXEC /x {F346DACF-F596-4545-8814-CDAC2CBFE038} LAUNCHFROMEXE=true /qb
ECHO Uninstalling AVEVA Enterprise License LegacySupport
MSIEXEC /x {53D581E8-4355-4A1C-8955-C461F56C9D2A} LAUNCHFROMEXE=true /qb
ECHO Uninstalling AVEVA Enterprise Licensing Platform (64-bit)...
MSIEXEC /x {F72B8C74-D700-402F-9E56-FEC9B3957A3D} LAUNCHFROMEXE=true /qb
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