TN 1231 Resolving Error. Unable to activate Licenses. Activation ID (XXXX-xxxx-XXXX-XXXX) is invalid or does not exist. Please verify or contact Wonderware or AVEVA representative." when attempting to activate

Description

This article from InSource shows how to resolve the error "Unable to activate Licenses. Activation ID (XXXX-xxxx-XXXX-XXXX) is invalid or does not exist. Please verify or contact Wonderware or AVEVA representative" when attempting to activate

• Author: Peter Farrell
• Published: 03/17/2022
• Applies to: Enterprise License manager 3.5 and earlier

Details

This is a known issue which is best resolved by upgrading the Enterprise License Manager to version 3.7 or later.

Version 3.7 and later of the Enterprise License Manager can be downloaded from the Aveva (Wonderware) support site in the Product Hub section. If your license is flagged as being in a grace period state after upgrading, try to sync the License Manager. If you still encounter problems, please contact InSource Technical Support for assistance.