[ISS Support Case] Web widget not working

Last updated: October 17th, 2025

Description

Client developed a web widget that works on their system, but not the end user's. Local Intouch install, not web client. Widget is embedded into a symbol. Widget loads, but cannot display any data either via URL or local files. Same URL's resolve without issue on the machine. No errors in logs. Tried fresh widget - same issue.

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2020 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	06/26/2025
Case:	98348

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