Some content on this site is available only to logged-in subscribers. Contact Us for information on becoming a subscriber.

InSource.Solutions | InSource Training | InSource Client Portal
InSource Solutions Logo
Log In Sign Up
InSource.Solutions InSource Training InSource Client Portal Log In Sign Up
  • Home
  • AVEVA InTouch
  • AVEVA InTouch Support Cases

[ISS Support Case] Validating License Usage Details & Setting A Device Reservation

Last updated: April 28th, 2025

Description

My Wonderware Deployment periodically goes blank screen in the field, only showing the windows task bar. Could this possibly be a problem with the runtime license? It had once told me that it could not find the license and asked me if I wanted to run n 120 min demo mode. I declined and told it to relook for the license. It never complained again, but the customer is logging complaints about the periodic blank screen.

  • Author: Kevin Modlin
  • Published: April 28th, 2025

Details:

Product: InTouch
Version: 2023 R2
Solution: [Solution is visible below when you're logged in and have a current subscription]
Date Created: 01/27/2025
Case: 88659
license details confirming
Give feedback about this article

Recommended articles

[ISS Support Case] License Release Request

Client reached out due to previous license server failing. User is now unable to activate license on new license server.

Read More

[ISS Support Case] Historian Tag Count Violation

Client reached out due to Historian showing a tag count violation even after reserving the 25K Historian license to the server and the log is flooded with this error. The Historian Server is also the primary license server. "Error LicAPISvcProxy.NET Failed to communicate with AVEVA Enterprise License Product Service. Title License Server 4.0.1 - Failed to communicate with AVEVA Enterprise License Product Service" I applied the registry changes in this article and applied the Hotfix for this issue as well but it persists. "License Server 4.0.1 - Failed to communicate with AVEVA Enterprise License Product Service" AVEVA Enterprise Licensing Platform 4.0.1 HotFix- Fix for 3002356, 2918166 and 3354604 3201980 The .loc license is not working either.

Read More

[ISS Support Case] License Release Request

Client reached out to request release of license.

Read More
Support Icon

CONTACT SUPPORT

How to reach us

10800 Midlothian Turnpike Tpke, Suite 209, Richmond, VA 23235

1.877.INSOURCE

Technical Support - 1.888.691.3858

Contact Us

  • InSource Solutions
  • InSource Training
  • InSource Client Portal
  • Log In
InSource Solutions Logo

© 2025 InSource Solutions. All Rights Reserved.

Knowledge Base Software powered by Helpjuice

Expand