[ISS Support Case] Uninstall Hung Product Does Not Install or Uninstall

Last updated: October 17th, 2025

Description

2014 R2 SP1 build 1904 Issue :product was installed galaxies were not creating. Client decided to perform an uninstall from the media. Something seems to have broke during the process it froze (left it running) eventually had to hard boot to stop. Now on install installation complains about WIS. Needs to preserve OS and installed programs.

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 11.6

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	09/14/2022
Case:	82539

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