[ISS Support Case] Unable to lunch Intouch With a Particular Account

Last updated: October 17th, 2025

Description

Testing different deployments. Originally deployed in a client session (application was unstable) Now trying on a terminal server. Some event occurred that removed a user account from the administrators group while doing a print screen (Rebooted) Now launching InTouch user gets: POP UP: Failed to open intouch application see logger for details. Nothin in SMC. From a different account (account application works) Domain Environment

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2017

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	02/08/2022
Case:	80914

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