[ISS Support Case] Unable to access License Manager from a non-admin account

Last updated: October 17th, 2025

Description

Working on an application that requires we have an standard login to a PC. The install was performed under an administrator account, and license server seems to work fine. When trying to access the license server under the standard user account we get this screen grab shown below and the license is not recognized can you advise a course of action?

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2020 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	10/27/2022
Case:	82905

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