[ISS Support Case] This InTouch Application Could Not Acquire a ReadWrite License

Last updated: October 17th, 2025

Description

Starting at about noon today, customer started getting an error when launching WindowViewer: This InTouch application could not acquire a ReadWrite license for Remote Desktop Services client. No changes were made to the machine that we are aware of. No one can launch WindowViewer. Customer tried adding their Dev License. No change in behavior.

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2023 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	07/02/2025
Case:	98410

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