[ISS Support Case] Suitelink Error
Last updated: March 6th, 2025Description
Client reached out due to failure to start Window viewer. When viewing logs presented with the following error: From WWSLS: Multiline Message Encrypted Suitelink connection from machine (localhost) cannot be established. Problem: Digital certificate received from machine (localhost) cannot be verified or is invalid. Error: This certificate or one of the certificates in the certificate chain is not time valid. Possible Reason: Misconfiguration in digital certificates between this machine and machine localhost. Verified that SMS was configured in configurator and checked if certificate was auto generated. Had client restart server. Advised client to restart the PCS watchdog service which enforces the SSL certificate validity check within 5 mins. This machine host a standalone application and is the only machine in the network. It is the System management server. The certificate is auto generated. Requesting HotFix L00154078.
- Author: Kevin Modlin
- Published: March 6th, 2025
Details:
| Product: InTouch |
| Version: 2017 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 01/30/2024 |
| Case: | 86252 |
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