[ISS Support Case] Recovering a "crunched" screen (Managed InTouch )
Last updated: March 7th, 2025Description
A customer was attempting to make changes to an InTouch window and managed to "crunch" all the graphics AND save the app in the crunched state. I have seen this before when Windowmaker or Windowviewer is ran in a different resolution than then resolution in which it was created. The customer did not make a copy of the original screen before making the change. They do have a galaxy backup that I could restore, but I was looking for an easier way to restore just the screen. Do you have any ideas?
- Author: Kevin Modlin
- Published: March 7th, 2025
Details:
| Product: InTouch |
| Version: 2023 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 10/12/2023 |
| Case: | 85506 |
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