[ISS Support Case] Online License Activation Issue Unable To Process Request ServiceBehaviorAttribute
Last updated: October 17th, 2025Description
Chat Submission We are currently unable to add a license server for our InTouch application. Each time we use the enterprise license manager to add a server, we get an error: Error : The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs See activities for end user / site details.
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
Product: InTouch |
Version: 2023 R2 |
Solution: [Solution is visible below when you're logged in and have a current subscription] |
Date Created: | 07/02/2025 |
Case: | 98403 |
Recommended articles
[ISS Support Case] AVEVA Map OMI App
Client reached out due to when opening ViewApp with embedded OMI MapApp user was receiving the following error: "Page load failed. The browser encountered a connection error while trying to load http://localhost:55601/Map/map-runtime.html. Try again later."
Read More[ISS Support Case] WSP 2023 Installer Hangs When Applying P02
Fresh Install Applying P02 - reloaded workstation OS - installed 2023 (no issue) - Install hung on Application Server DOC install - FROZE - Killed task - Uninstalled Manually - Reinstalled gets hung at the same spot some
Read More[ISS Support Case] InTouch issue
Upgraded from 2020 to 2023. Now getting a message from within remote desktop session that says could not acquire a ReadWrite license.
Read More