Some content on this site is available only to logged-in subscribers. Contact Us for information on becoming a subscriber.

InSource.Solutions | InSource Training | InSource Client Portal
InSource Solutions Logo
Log In Sign Up
InSource.Solutions InSource Training InSource Client Portal Log In Sign Up
  • Home
  • AVEVA InTouch
  • AVEVA InTouch Support Cases

[ISS Support Case] Logger reporting, "Application is unable to connect to the SQL Server database"

Last updated: March 7th, 2025

Description

Application is unable to connect to the SQL Server database. Please ensure that SQL Server is configured for proper access to ArchestrA Network User using aaConfig SQL utility and retry the operation.

  • Author: Kevin Modlin
  • Published: March 7th, 2025

Details:

Product: InTouch
Version: 2020 R2
Solution: [Solution is visible below when you're logged in and have a current subscription]
Date Created: 04/14/2023
Case: 84105
Give feedback about this article

Recommended articles

[ISS Support Case] AVEVA Map OMI App

Client reached out due to when opening ViewApp with embedded OMI MapApp user was receiving the following error: "Page load failed. The browser encountered a connection error while trying to load http://localhost:55601/Map/map-runtime.html. Try again later."

Read More

[ISS Support Case] WSP 2023 Installer Hangs When Applying P02

Fresh Install Applying P02 - reloaded workstation OS - installed 2023 (no issue) - Install hung on Application Server DOC install - FROZE - Killed task - Uninstalled Manually - Reinstalled gets hung at the same spot some

Read More

[ISS Support Case] InTouch issue

Upgraded from 2020 to 2023. Now getting a message from within remote desktop session that says could not acquire a ReadWrite license.

Read More

[ISS Support Case] mismatch occurred error with archestra industrial graphic

Read More
Support Icon

CONTACT SUPPORT

How to reach us

10800 Midlothian Turnpike Tpke, Suite 209, Richmond, VA 23235

1.877.INSOURCE

Technical Support - 1.888.691.3858

Contact Us

  • InSource Solutions
  • InSource Training
  • InSource Client Portal
  • Log In
InSource Solutions Logo

© 2025 InSource Solutions. All Rights Reserved.

Knowledge Base Software powered by Helpjuice

Expand