[ISS Support Case] .LOC is not Activating Product - Failed to communicate with AVEVA Enterprise License Product Service

Last updated: October 17th, 2025

Description

Unable to activate InTouch license. Normally take license file and place it in local license pool Starts up works normally. Dealt with 2020 mostly. with 2023 R2 License could not be a colleagues have shared on a similar scenario they had to reformat the system to recover. Windows machine (ELO)

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2023 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	04/29/2025
Case:	97749

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