[ISS Support Case] License Is Already Activated Requesting Release

Last updated: October 17th, 2025

Description

Direct Email: A customer scada computer is having a license issue. Attached is the offline activation request file. I previously went thru this process and sent the activation file to Insource. The file I received back gave me an error that the license was already activated. I think the license needs to be deactivated on the server before generating the receive activation file. Thanks,

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2023 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	06/17/2025
Case:	98223

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