[ISS Support Case] LGH Fie Corruption From A Power Outage

Last updated: October 17th, 2025

Description

Experienced a power outage last night, They are using the Trend Active X control. The way it should work is when Viewing trend page each plant has a ranges of data that can be viewed in 4hr increments. Since the outage no data is visible. Question: Are these files corrupted, is recovery possible? Are these files corrupted in such away it would continue to affect data when new files are created at midnight?

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2020 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	11/08/2022
Case:	83021

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