[ISS Support Case] InTouch Web Widget Continuously Refreshing Page
Last updated: October 17th, 2025Description
Client reached out as user has embedded the Web widget into the HMI linked to an action button. When the web browser widget is launched within the HMI the initial page comes up without issues. After the user has completed the login process the page will continually refresh every second. Tested switching the link to Google.com on the problem node which loaded without issue. This is on a specific runtime node. The other nodes seem to load the widget post login without issue. This specific node also has a script attached to the button but even after commenting out the part of the script that may be responsible the issue remained unchanged. Does the Web widget utilize whichever browser is the default browser on the system?
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: InTouch |
| Version: 2023 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 08/08/2025 |
| Case: | 98404 |
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