[ISS Support Case] InTouch Runtime Service failing

Last updated: March 7th, 2025

Description

We have been having issues with our system for a couple of weeks. We have alarms not being sent out and then when we receive alarms, we cannot acknowledge them. I have worked with WIN-911 for days and they believe this to be an issue with InSource Wonderware. We cannon acknowledge an alarm either on phone in WIN-911 or in Wonderware. FYI, we performed the tested Windows Updates on 08/29 which is approximately when these issues began happening.

Author: Kevin Modlin
Published: March 7th, 2025

Details:

Product: InTouch

Version: 2020 R3

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	09/14/2023
Case:	85287

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