[ISS Support Case] InTouch reverted to a previous version in Window Maker

Last updated: October 17th, 2025

Description

System went crazy yesterday, an engineer went to make upgrades to some controls (Maker) opened up but it opened up an older version. Missing several edits that had been made. Viewer would look like it was going to open but would not. Restarted and experiencing the same issue. Disconnected the development box from the network to avoid any unwanted changes being pushed out.

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2020 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	01/31/2022
Case:	80790

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