[ISS Support Case] Intouch not getting data from topserver
Last updated: March 7th, 2025Description
Possibly related; They recently had some licensing issues. They had a 2023 license for 2023 R2 and used a demo license over the weekend. The demo stopped working after a couple of days, but they got it working again after activating their 2023 R2 license. After that, they started having this communication issue. Topserver is getting data but it's not making it to Intouch. Several errors and warnings in the log viewer: Failed to open core services host Background Service failed Failed to open proxy config service host Background host has thrown an unhandled exception
- Author: Kevin Modlin
- Published: March 7th, 2025
Details:
| Product: InTouch |
| Version: 2023 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 02/05/2025 |
| Case: | 88706 |
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