[ISS Support Case] InTouch Login Issue

Last updated: March 6th, 2025

Description

When client is attempting to remotely login into InTouch users are presented with the following error message: "This InTouch application could acquire a ReadWrite license for Remote Desktop Services client." User's who were logged in when the issue began will start to experience the issue after logout. They are not able to log back in.

Author: Kevin Modlin
Published: March 6th, 2025

Details:

Product: InTouch

Version: 2017

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	04/11/2024
Case:	86827

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