[ISS Support Case] Intouch Licensing Issue

Last updated: March 6th, 2025

Description

Client called in due to not being able to open development software. He was receiving "Failed to acquire license" error message." Client was unable to open AEL possibly due to domain/account settings and was also receiving "Access Denied You are not authorized to access the this page" when attempting to open License Manager.

Author: Kevin Modlin
Published: March 6th, 2025

Details:

Product: InTouch

Version: 2023

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	01/10/2024
Case:	86090

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