[ISS Support Case] InTouch application locks up on IO server disconnect - follow up
Last updated: October 17th, 2025Description
Ref SR 960147221/ Ticket 80635 would like to submit a follow up question on SR 960147221. "I found an issue that was causing a majority of the lag. However, even on bare metal, there is additional slowness in 2020. When switching areas that are showing increased slowness Messages in the SMC begin appearing about non-encrypted communication. Everything 'works'. Reducing number of access names clears up messages. Could it be possible that Im just trying to connect too many things and there is a time out delay there? Would it speed up if I connected un-encrypted? Is there way a to disable secure and go back to the old unsecured way for testing? Would like to temporarily disable encryption or force connections. I would like to leave security SMS on and use it for everything other than suitelink."
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: InTouch |
| Version: 2020 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 04/07/2022 |
| Case: | 81418 |
Give feedback about this article
Recommended articles
[ISS Support Case] AVEVA Map OMI App
Client reached out due to when opening ViewApp with embedded OMI MapApp user was receiving the following error: "Page load failed. The browser encountered a connection error while trying to load http://localhost:55601/Map/map-runtime.html. Try again later."
Read More[ISS Support Case] WSP 2023 Installer Hangs When Applying P02
Fresh Install Applying P02 - reloaded workstation OS - installed 2023 (no issue) - Install hung on Application Server DOC install - FROZE - Killed task - Uninstalled Manually - Reinstalled gets hung at the same spot some
Read More[ISS Support Case] InTouch issue
Upgraded from 2020 to 2023. Now getting a message from within remote desktop session that says could not acquire a ReadWrite license.
Read More