[ISS Support Case] Installed Updates Broke Intouch Web Live Data
Last updated: March 7th, 2025Description
installing Feb Windows updates, Intouch Web is no longer showing live data in graphics using web clients not on local node of the Intouch app. i did notice a few what look to be new info messages in the logger that I hadn't noticed before: 2768644 2/20/2023 2:22:02 PM 14956 8764 Info ArchestrA.Visualization.Graphics.MAInTouchSupport [InTouch Support] Detected InTouch settings changed. Will update Intouch settings. VA03YWVAP0100 439 Aveva.Web.ContentHost.exe 0 2768645 2/20/2023 2:22:03 PM 14956 8764 Info ArchestrA.RuntimeData.ASBIdataProvider Successfully connected to '$MyViewApp' , Connection Id is 2bfb761b-9719-4e67-b54d-791349876d1a VA03YWVAP0100 711 Aveva.Web.ContentHost.exe 0 2768648 2/20/2023 2:22:21 PM 9080 8820 Info ArchestrA.Visualization.Graphics.ModelProxyLibrary [ModelProxy-Service] Service Session of type: ISecurityProxy is opened. Session Id: uuid:a0c1d7fa-5957-432e-9b62-5e60d3637c1b;id=4 VA03YWVAP0100 123 view.exe 10.78.5.216 2768649 2/20/2023 2:22:21 PM 14956 12160 Info ArchestrA.Visualization.Graphics.ModelProxyClientLibrary [ModelProxy-Client] New proxy client is started. Model type: ISecurityProxy, Address: net.tcp://localhost:55701/ModelProxy/ISecurityProxy, SessionId: uuid:4163062b-be50-448d-b6ac-89cb3b3abe97;id=1 VA03YWVAP0100 125 Aveva.Web.ContentHost.exe 0 2768650 2/20/2023 2:22:21 PM 14956 12264 Info ArchestrA.RuntimeData.ASBIdataProvider Successfully connected to 'intouch' , Connection Id is 508a5710-a96d-4485-831b-95b931a1032f VA03YWVAP0100 440 Aveva.Web.ContentHost.exe 0 2768651 2/20/2023 2:22:21 PM 4840 14104 Info InTouchDataSource Successfully Added the user access level info for connectionId 508a5710-a96d-4485-831b-95b931a1032f VA03YWVAP0100 498 InTouchDataService.exe 0
- Author: Kevin Modlin
- Published: March 7th, 2025
Details:
| Product: InTouch |
| Version: 2020 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 03/21/2023 |
| Case: | 83807 |
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