[ISS Support Case] Installation Issue - InTouch HMI 2023 R2
Last updated: October 17th, 2025Description
Client is experiencing issues with InTouch 2023 installing on Windows 11 Pro workstation. Client is receiving an error during installation "System Platform 2023 R2 installation failure - AVEVA Watchdog service failed to start"
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: InTouch |
| Version: 2023 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 05/21/2025 |
| Case: | 97998 |
Give feedback about this article
Recommended articles
[ISS Support Case] AVEVA Map OMI App
Client reached out due to when opening ViewApp with embedded OMI MapApp user was receiving the following error: "Page load failed. The browser encountered a connection error while trying to load http://localhost:55601/Map/map-runtime.html. Try again later."
Read More[ISS Support Case] WSP 2023 Installer Hangs When Applying P02
Fresh Install Applying P02 - reloaded workstation OS - installed 2023 (no issue) - Install hung on Application Server DOC install - FROZE - Killed task - Uninstalled Manually - Reinstalled gets hung at the same spot some
Read More[ISS Support Case] InTouch issue
Upgraded from 2020 to 2023. Now getting a message from within remote desktop session that says could not acquire a ReadWrite license.
Read More