[ISS Support Case] Imported application unknown version

Last updated: October 17th, 2025

Description

Standalone InTouch tried to import an application but it's listed as unknown. The application is not telling what version it is. Needs to figure out what version it was developed in. Currently running. Currently on 2014 R2

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 11.5

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	02/11/2022
Case:	80959

Give feedback about this article

Recommended articles

[ISS Support Case] AVEVA Map OMI App

Client reached out due to when opening ViewApp with embedded OMI MapApp user was receiving the following error: "Page load failed. The browser encountered a connection error while trying to load http://localhost:55601/Map/map-runtime.html. Try again later."

[ISS Support Case] WSP 2023 Installer Hangs When Applying P02

Fresh Install Applying P02 - reloaded workstation OS - installed 2023 (no issue) - Install hung on Application Server DOC install - FROZE - Killed task - Uninstalled Manually - Reinstalled gets hung at the same spot some

[ISS Support Case] InTouch issue

Upgraded from 2020 to 2023. Now getting a message from within remote desktop session that says could not acquire a ReadWrite license.