[ISS Support Case] Gets a License Expired Notification But Licenses Are Good

Last updated: October 17th, 2025

Description

We have 3 HMI that work (in sequence together) HMI 1 2 and 5. We have a license update on 11.14 of this year. But one of the HMI's says it's expired. I restarted the machine and now unable to open WM. looked in primary license server it says license is good till 11.15 InTouch 2017 AVEVA LM 3.7.002 Remote support is not possible.

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2017

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	09/14/2022
Case:	82568

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