[ISS Support Case] FSG Installation Fails Error 1722 Windows 10

Description

I am trying to install InTouch 10.1 SP3 on a windows 10 platform. The install works ok. and I am able to import our ver. 10.0 projects. I also need to install FS Gateway for OPC server communications to our Opto22 controllers. When I try to install FS Gateway 3.0 SP1, the install fails with a 1722 error. After hours of searching for a cause to the error the only thing I can find is a reference to a Hotfix L00130181. No where in the entire Aveva existence am I able to find or search for the download for that file. All I can find is a reference to contact support to obtain the file. I am not even sure it will resolve the issue, as it is a windows installer package issue, but only happens when trying to install FS Gateway. I have tried other versions of FS Gateway starting with 1.5 and have had install failures, or prerequisite failures with every one of them. All I need is to get DA Server installed for OPC server on our InTouch ver. 10.1 SP3 platform, and so far it has been an unsurmountable task. Can you provide any assistance, or recommendation that would help us resolve this issue? We are running InTouch ver. 10.0 on an XP platform that controls all of our R&D test process systems. The systems are running on Opto22 PAC controllers, and communicate with InTouch via an Opto22 OPC server. We have a strict mandate to eliminate all XP system platforms, so I have installed a VMware vSphere 7.0 virtual environment and have created virtual machines running windows 10 to run the OPC and InTouch platforms. Our biggest concern is we need to be able to migrate, or import all of our InTouch screens/programs into a newer InTouch version that will function on windows 10, and still be compatible with our InTouch ver. 10.0 Windowmaker files. What is the latest version of InTouch that we can install on windows 10, that will still allow us to migrate, import, and run our ver.10.0 InTouch files? Will that InTouch version along with the proper OI-server still be covered under our existing licensing? We can still use OPC as a means to access the Opto22 PAC controllers if need be. Or is there an OI_-server with an Opto22 PAC native driver? If we had to stick with OPC, what would have to change on the existing OPC platform that has components of FS gateway (DA Server) running on it.

• Author: Kevin Modlin
• Published: March 7th, 2025

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