[ISS Support Case] Failure to Acquire License

Last updated: March 6th, 2025

Description

Client called in due to failure to acquire license message. Client is using .LOC license and it stored in the correct folder. When checking this file it showed blank as well. "LocalBackEndAcquireInfo.xml." Had client delete file and retry still no success. When using Demo license application was able to load up after conversion.

Author: Kevin Modlin
Published: March 6th, 2025

Details:

Product: InTouch

Version: 2023 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	01/25/2024
Case:	86172

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