[ISS Support Case] Dealing with ItemErrorCountAlarm alarms in Alarm Viewer

Last updated: October 17th, 2025

Description

Direct email: ...One question: They keep getting ItemErrorCount alarms they can't clear by ACK'ing the alarms, which does clear all the other alarms. What causes these and is there for them to not show up at all in the alarm viewer, or is there a way to clear them. The operators are saying they're a nuisance...

Author: Kevin Modlin
Published: October 17th, 2025

Details:

Product: InTouch

Version: 2017

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	02/24/2022
Case:	81087

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