[ISS Support Case] Batch file is not running after installing 2023 R2 SP1 P04

Last updated: September 4th, 2026

Description

The batch file will not operate from Windows Startup on boot. This step is highly necessary. I have tried the batch as a cmd, calling it from task scheduler, and trying to make everything a service (last ditch effort because it is important that things open in a particular order). The fact is it will not open from startup since Patch 4 went in (originally installed as a potential fix for why WindowViewer kept failing on boot).

Author: Kevin Modlin
Published: September 4th, 2026

Details:

Product: InTouch

Version: 2023 R2

Solution: [Solution is visible below when you're logged in and have a current subscription]

Date Created:	04/02/2026
Case:	103403

Give feedback about this article

Recommended articles

[ISS Support Case] AVEVA Map OMI App

Client reached out due to when opening ViewApp with embedded OMI MapApp user was receiving the following error: "Page load failed. The browser encountered a connection error while trying to load http://localhost:55601/Map/map-runtime.html. Try again later."

[ISS Support Case] WSP 2023 Installer Hangs When Applying P02

Fresh Install Applying P02 - reloaded workstation OS - installed 2023 (no issue) - Install hung on Application Server DOC install - FROZE - Killed task - Uninstalled Manually - Reinstalled gets hung at the same spot some

[ISS Support Case] InTouch issue

Upgraded from 2020 to 2023. Now getting a message from within remote desktop session that says could not acquire a ReadWrite license.