[ISS Support Case] Backup Server setting not saving

Description

1/30/2023: -License Server, 3 Clients. -Primary and backup license server but, no backup license server. -Old configuration keeps going back to backup. -Happens Every couple days. -Goes into each client individually, But keeps defaulting back to old setup. -All licenses are on one server. 2/9/2023: -Left VM with Receptionist. ----2/10/2023: Team's Meeting 1:30P.M ---2/15/2023: Team's meeting at 10:00 A.M 2/15/2023: -During meeting, we removed the "Backup license server" that had no activated license(s) on it. It served no purpose. Went through log files. Nothing obvious. -Made port '55555' open for Inbound and Outbound rule for the port exemptions. -Checked other firewall settings. -Have to wait to see if the "Enable backup" checks itself in and loses the license from the primary, to determine if this is resolved. 2/20/2023: -Disabled Reservation for 60k Runtime and historian Client. 2/28/2023: -Team's meeting. -Put demo license on all 3 Client servers. -Deactivated License(s) on primary server. -made a backup of LicenseManagerData.db. -Deleted, then copied new blank .db. -restarted machine after activating the licenses. -Client's grabbing license as normal. -Awaiting any faults, yet to be seen. 3/2/2023: -Error occurred again. 3/14/2023: -Team's meeting; Cleaned up backup license database through registry. Found that PrimaryScada was written in for a backup through the registry. -Also attempted to Upgrade LM.

• Author: Kevin Modlin
• Published: March 7th, 2025

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