[ISS Support Case] Alarm DB Logger Manager Unable to connect to server
Last updated: October 17th, 2025Description
Client reached out as when user is attempting to connect to the WWALM DB the user is receiving a "Connection to Server not available" error message. Troubleshooting steps taken so far: Enable mixed mode in SQL Enable the SQL SA account Tested connection to DB with a UDL file and it was successful. Make sure SQL port 1433 is not blocked and is open on that machine. In the SQl Server Configuration manager: TCP/IP should be enabled? In the SQl Server Configuration manager: Names Pipes should be enabled? In SSMS>Security>Logins: Windows user and SA user should have DB_Owner permissions to the WWALMDB (This would fail with the error message SA Lockout Err 15405 Cannot use special principal SA)
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: InTouch |
| Version: 2020 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 03/12/2025 |
| Case: | 88794 |
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