TN IT304 Installing InTouch Access Anywhere 2017 Update 1

[ISS Support Case] Windowviewer Crashing Randomly

Windowviewer crashes randomly. Possibly related to log in attempts

Historian Client Trend or Query going into demo mode in Wonderware Information Server

[ISS Support Case] License Not working

IDE would not acquire license. The development node is also the license server in this case. Cleared the client trusted storage(C:\ProgramData\AVEVA\Licensing\Backendmodule1) and started License agent service manually. IDE still failed to acquire license. When checking services the License agent service was stopped again. Test to license server in configurator was successful. User Account was an Administrator and part of AELicMgr group.

[ISS Support Case] ArchestrA Object Toolkit Errors

Client reached out as they were experiencing the issue outlined in Article 000022240. They are requesting Hotfix IMS-922621_2020 per the article. The ArchestrA Object Toolkit was used to develop the MES Application Objects: Operations Capability Object (OCO) Utilization Capability Object (UCO) Sample Recording Object (SRO) When using these objects in one of the above listed Application Server versions, errors can flood the log due to a defect in the ArchestrA Object Toolkit. Symptoms After making a change in the MES Operations Capability object, the following errors can occur repeatedly in the log after the subsequent deployment of that object: Get(417, 127, idxAttribPropQuality) failed caught : GetFailoverValue source : ArchestrA.Core message : Exception from HRESULT: 0x800003E9 stack : at ArchestrA.Core.IPrimitiveRuntimeSite.GetAttribute(AttributeHandle& pHandle, IMxValue pMxValue) at ArchestrA.Toolkit.AObjectBase.Get(Int16 attributeId, Int16 primitiveId, EATTRIBUTEPROPERTY propertyId) caught : JobExecution_RuntimeExecute source : ArchestrA.Toolkit.ArchestrAObjectSupport message : Object reference not set to an instance of an object. stack : at ArchestrA.Toolkit.RuntimeBase.GetFailoverValue(Int16 attributeId) at ArchestrA.Toolkit.RuntimeBase.CheckpointDynamicAttributeData() Action Root Cause: A defect in an ArchestrA Object Toolkit (AOT) component.