AVEVA Insight Support Cases

[ISS Support Case] Aveva Insight not displaying data OpenConnection to Historian Online failed error = 236

Data is not showing up in Insight. Widgets are not showing a tag associated with them.

[ISS Support Case] Solution enquiring for: Insight Rest API integration

We are unable to fetch data from objects with name "Summaries" as shown below using REST API endpoint using both authentication and API key. We tried it with Power BI, Postman and Python program. Appreciate if you can assist with it. Client is attempting to setup custom script and query to export/connect Equipment Efficiency summary data into third party application.

[ISS Support Case] Trends quit working after a power outage

VM Trends stopped working after they lost power.

[ISS Support Case] No data in Insight

new installation they were seeing data a few days ago they are getting data in edge they've tried using different browsers and on different computers "failed to retrieve content details"

[ISS Support Case] Insight OEE issue

The customer has been doing some validation and they have a question that were unable to answer for them and are looking for some technical assistance. Within Insight, when they go to the OEE Analysis and select a Line, and then dive into the details for OEE we get the nice bar chart showing hourly OEE; however, when we add the Lines OEE tag to a bar chart for dashboarding purposes the values are different and do not line up or are completely missing for the same hourly buckets. In the past weve been asked for the Solution ID for Insight which is: Below is a screenshot side by side depicting what they are seeing (also attached the image so you can see it easier):

[ISS Support Case] Insight not publishing data

Client is pushing OPC Data to a PI Historian and to the InSight cloud. OI Gateway it grabbing data from PI Historian and they are using the InSight publisher to push the data to InSight. Version of InSight Publisher. 4.5.0

[ISS Support Case] InSight not receiving Data

Client called in because when viewing Insight all data was frozen on bad quality. Advised client to check status of Insight replication server awaiting response.

[ISS Support Case] Insight app is not working on any device

insight app is not working on any device insight outage due to updates

[ISS Support Case] Insight Publisher Installation Setup Failed

Historian 2014R2

[ISS Support Case] Failure To publish new Data Source InSight

Client reached out as when trying to republish data source\csv with 3 additional tags the 3 tags would not show up. When trying to republish the CSV as a new data source it would not show up in the list of data sources at all.

[ISS Support Case] Insight Publisher, New Tag's Trending Slow.

3/15/2023: -Insight Publisher, -Added new tag's 2/24/2023, updated through Excel, opens insight publisher, continue with publisher. -All values are matching, storage rates, storage type. -Allen-Bradley PLC, Gateway between control network and office network. Insight on office side. Pulling tag through control network from PLC. -Insight publisher is used as a Grapical interface to show what the Bit's in the PLC are showing. 185 tag's, Added 6 new tag's. -There is data there when opening the trending, just not updating as quickly as needed. 1,000-1,200Lb flow weight. 8 eight pull rate. -Trending is typically a long flat line maybe two steps a day. -3/15/2023: pulling 40 minutes now, seems good. -Should be updating every minute but, it's now updating every hour. PLC: ABCIP, control logix, 1756l82e, Version 32.1.4(Program Version?). -other tag's in the trending, motor tag, updating within seconds. 3/30/2023: -Still working with AVEVA and Will to resolve his "issue" Even though the data is populating and being seen and trending. Client still does not like the way it is trending or how slowly it is showing the trend on the Graphic.

[ISS Support Case] Average Value Calculation Question

Sees that the Average Value less than minimum value and is inquiring about the calculation

[ISS Support Case] Unable to Log into Insight

Users are receiving a log in failure when attempting to log in "We've detected multiple bad login attempts from this IP address. Please change your password or log in from another device"

[ISS Support Case] Unable to Create or Administer Users in Insight

Admin going to administration to add users Clicks on users list of recent users No option to create or edit current users. Has worked in the past, I click administration > Users . I would get options to manage users.

[ISS Support Case] Ehancement Request - Historian Web Client

Attaching a Enhancement Request Form to allow disabling the Windows Integration Security for Insight

[ISS Support Case] Aveva Insight

Customer States: "I have an immediate need. I cant seem to get to the administrative interface to add users. I have opened a ticket with Insource, but have not hear back. Has something changed with the Aveva Insight solution?"

[ISS Support Case] How can you delete local InSight content created by others

[ISS Support Case] ABCIP publishing to InSight stopped

The PC had done an update but the update has now been removed.

[ISS Support Case] Insight Replication from Historian Tier 2, not populating.

Replication is not working. -Some particular Tag's are stopped, not going to insight since last November. -From tier 2 Historian can see the data for the past year. -Real Tag's (Coming from external data, From a dump, Put's these tag's into a data file). -The data does happen in Historian Tier 2 environment.

[ISS Support Case] Historian Replication to Insight fails

I am having an issue registering the replication server with Insight. I can ping the IP from the server but I get an error when I try to register it.

[ISS Support Case] Insight Publisher MQTT Gateway

Trouble getting the MQTT gateway to work for publishing to insight. Advantech Wise 2410 LoRaWAN Gateway -> to -> MQTT.fx The data coming from our publisher from our other drivers are working with no issues. Can export a sample CSV,

[ISS Support Case] Aveva Historian Client Web

Web Client is incorrectly using linear interpolation Desktop Client is correctly using stairstep interpolation All tags are set to use system default How does one force these particular pens to be have like the others in client web?

[ISS Support Case] Insight Replication Email - this source was automatically disabled because

Recieved an email direct from AVEVA: ...this source was automatically disabled because the source was consistently sending data from across a very broad time period... Historian 2023 R2 System Platform 2023 R2 MDAS attributes. Had a couple domain issues, might have been some time syncing issues.

[ISS Support Case] AVEVA Insight timestamp discrepancy when changing Y-Axis settings

AVEVA Insight saw an issue see if they could get it address / bring to light. we noticed one of our power users using a lot this week (clod weather) noticed I can browse into on of our content (two different tanks) looks at data hover over and see data point puts cursor graph se value and time properties >Visual settings > YAxsis Y axes can be set to single, multi, stacked switch to multi or stacked the line above shows 7 hours ahead timewise heartburn just making sure the data is accurate is it looking at Going into stacked view like that just to make you are looking at the proper data & time relationship. stacked shows wrong goes back single shows good again. Ultimately needs to get

[ISS Support Case] Enabling 2FA Locked Client out of AVEVA Connect Account

I by accident enabled a two step authentication to which your software/cloud access was not configures. Now i cannot access my account. I need some help in getting this resolved. I've been trying to get help for 2 weeks now. I used Aveva Connect to access Wonderware datapoints. Without access to this site i am completely blinded to what's happening in the facility.