TN - HIST - 25022302 Resolving VSS (Volume Shadow Copy Service) Errors in Windows Event Viewer

Description

This article provides guidance on resolving Volume Shadow Copy Service (VSS) errors that may occur after a new installation of System Platform. 

Solution Details

You may encounter Event ID 8193 and Event ID 8213 in the Windows Event Viewer. These errors are typically caused by missing permissions and registry entries for the virtual service account NT SERVICE\InSQLConfiguration. The steps outlined below will help you correct the registry configuration and permissions to eliminate these errors.

Solution Steps:

The following errors are observed in windows event viewer on the Historian node:

Event Error 8193

Event Error 8213

The problem is present because the virtual service account NT SERVICE\InSQLConfiguration user registry is not present in the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\VssAccessControl

This user will also need to be present in the permission of the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Diag.

This issue can be resolved and these errors can be removed by adding a DWORD value for NT SERVICE\InSQLConfiguration and setting it to 1 under the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\VssAccessControl Key

Additionally, grant the NT SERVICE\InSQLConfiguration account Full Control permissions on the registry key by right-clicking the key, selecting “permissions” and assigning “Full Control”