[ISS Support Case] License
Last updated: October 17th, 2025Description
A customer reported that their Historian instance, Tran, was unable to acquire a license. During a Teams meeting, we confirmed that the required license was active and available in the AVEVA Enterprise License Manager. However, the configured license server name in Historian was pointing to a different machine than the one hosting the active license. Specifically: The configured license server name pointed to a machine running version 2014 R2, which uses a different license type. The actual valid license was on a local server running version 2023 R2. This version and license type mismatch prevented Historian from acquiring the correct license.
- Author: Kevin Modlin
- Published: October 17th, 2025
Details:
| Product: Historian Client |
| Version: 2020 R2 |
| Solution: [Solution is visible below when you're logged in and have a current subscription] |
| Date Created: | 08/15/2025 |
| Case: | 98899 |
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