AVEVA Product Help - This site can’t be reached
Last updated: June 30th, 2025Description
localhost refused to connect ERR_CONNECTION_REFUSED
- Author: Mario Meza
- Published: June 30th, 2025
Details:
Description
This article from InSource shows what to check when you are unable to access the AVEVA Help documentation.
- Applies to: AVEVA System Platform 2023 and above
Details
Beginning with the the 2023 release of the AVEVA system platform, AVEVA introduced AVEVA help 1.0.0; transitioning from traditional .chm-based help. Product documentation is now served through a locally hosted web application installed alongside the product. In some scenarios launching the product will result in a network connection error.
On Chrome this looks like :
This site can’t be reached localhost refused to connect.
Try:
- Checking the connection
- Checking the proxy and the firewall
On Edge this looks like:
Hmmm… can't reach this page localhost refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED
Open the Services console using whichever method you’re comfortable with: e.g. enter services.msc in the Run dialog (Win + R), from the Start menu search, or via the Command Prompt.
Locate the Product Help Viewer Service, if it's not running start the service.
Once its running you should be able to access the help site.
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