TN - AppSrv - 23032801How to use Platform Remover
Last updated: May 18th, 2026Description
- Author: Brian Schneider
- Published: May 18th, 2026
Details:
Description
Platform Remover for a stuck platform
Problem Statement
You are trying to deploy a Platform to a node and you’re getting messages stating that the Platform has already been deployed. When you look at that machine there isn’t a Platform Manager on that machine.
Solution Details
Run the Platform Remover on the machine where you have your problem platform and you will see the following utility appear
Click on the Undeploy Platform
You will now see the following Warning message then click OK
You will see the following message appear advising you that the Bootstrap process is being stopped
The following messages will appear and the Platform will now have been undeployed
You will now need to Reboot the machine that you’ve run the utility on and then try redeploying again.
Give feedback about this article
Recommended articles
TN - AppSrv - 26051802 Remove Platform That's Stuck in Platform Manager
Read More[ISS Support Case] Platform deployment failure
Failed to deploy failed to find target platform aa bootstrap register platform failed.
Read More[ISS Support Case] Platform Deployment Failure
Client reached out as when user was attempting to deploy WinPlatform user was receiving the following error: "Cannot find the target PC on the network OR target PC can not communicate back to the Galaxy Repository using the NIC that is top in the binding order."
Read More